Introducing the Experentiate Methodology: a coaching approach for small business that's all about creating unforgettable customer experiences. We help you differentiate your business by tapping into the power of personal relationships.
Our approach is simple: we work with you to identify what makes your interactions with customers special and turn it into a strategy that will drive growth. With our expert guidance, you'll learn how to enhance those personal touches with embedded business processes, creating a seamless and consistent experience that keeps your customers coming back for more.
We understand that for small businesses, entrepreneurs, and solopreneurs, building personal relationships with customers is key to your success. Customers choose to work with you because of the experience you as an individual provide. At ShiftNova, we help you recognize and enhance the intangibles that create value, translating your personal brand value into the brand value of the business.
Our coaching services are designed to help you to create a distinctive customer experience that sets you apart from the competition. We work with you to identify the unique blend of attributes that make up the experience you provide and develop business processes that enhance it, allowing you to scale your business while maintaining consistency and quality.
Our coaching programs empower you to:
Our coaching process will empower you to create messaging that resonates and cohesive customer experiences that can reduce the risk of customer churn and increase your brand equity—portable value which can ultimately increase your business valuation in the long-term. Let us help you build a strong and distinctive brand experience that sets you apart from the competition.